Delivery and Returns

Delivery and Returns

Postage and Packaging
 

We offer a FREE Local Delivery Service for customers within Dumfries having a DG1 or DG2 postcode.

All orders received before 1pm  will be delivered the same day.  Orders received after 1pm will be delivered the next day (excluding Saturday & Sunday).

Please select Local Delivery Service at Checkout to make use of this service.

 

In the UK our goods are dispatched using Royal Mail 2nd Class, unless 1st Class is selected at Checkout.

All Patterns are free post 2nd Class and add £0.50p for 1st Class, small items like needles etc are charged at £0.80p 2nd Class and £1.00 1st Class.

The correct postage will be shown at Checkout.

Second Class Postage Rates including packaging: ie 10 balls of 100g each = 1000g plus packaging = 1030g, the rate would then be £3.30.

  0 g < 1,000 g  
  1,000 g < 1,250 g  

 
1,250 g < 1,500 g  

 
1,500 g < 1,750 g  

 
1,750 g < 2,000 g Maximum weight  

First Class Postage Rates including Packaging:

  0 g < 1,000 g  
  1,000 g < 1,250 g  
  1,250 g < 1,500 g  
  1,500 g < 1,750 g  
  1,750 g < 2,000 g  
  2,000 g < 2,250 g  
  2,250 g < 2,500 g  
  2,500 g < 2,750 g  
  2,750 g < 3,000 g  
  3,000 g < 3,250 g  
  3,250 g < 3,500 g  
  3,500 g < 3,750 g  
  3,750 g < 4,000 g  
  4,000 g < 5,000 g Maximum weight  

Royal Mail Small Packets for international Post including packaging:

  0 g < 100 g  
  100 g < 250 g  
  250 g < 500 g  
  500 g < 750 g  
  750 g < 1,000 g  
  1,000 g < 1,250 g  
  1,250 g < 1,500 g  
  1,500 g < 1,750 g  
  1,750 g < 2,000 g  
  2,000 g < 3,000 g Maximum weight  


Returns
Please Note:
All written correspondence and packages should be addressed to:

The Happy Knitter
4 Hardthorn Meadows
Dumfries
DG2 9HW

 

  • Returns are accepted
  • You must inform us within 14 days after receiving the item.
  • Return postage will be paid by yourself.
  • Additional returns policy details:
    Returns are accepted if they are sent back in their original condition, unless faulty or sent in error by ourselves.